Por Redaccion 
High temperatures that Andalusia experiences during the summer especially affect the elderly, people with disabilities and in situations of dependence. Therefore, the Andalusian Teleassistance Service (SAT) of the Ministry of Social Inclusion, Youth, Families, and Equality has managed a total of 128,962 communications to reinforce monitoring of its users during heat alerts. In this way, since the prevention campaign began in June, staff provide recommendations in collaboration with the Andalusian Plan for the prevention of the effects of excessive temperatures on health 2025.
Professionals have contacted a total of 13,044 users of the Teleassistance Service through phone calls and sent 115,918 text messages to mobile phones to convey various tips to enhance prevention efforts.
Throughout the summer, suggestions related to high temperatures will be offered to Teleassistance Service users, such as avoiding going out during peak sunlight hours and maintaining proper hydration.
The Andalusian Teleassistance Service, managed by the Andalusian Agency of Social Services and Dependence (ASSDA), provides continuous care 24 hours a day to people over 65 years old, people in situations of dependence and with disabilities. The majority of users are people over 80 years old (with an average age of 82), considered a more vulnerable group to excessive heat in the environment. Additionally, a high percentage of them live alone, and some do not have contacts to turn to in case of emergency. Loneliness, combined with advanced age, makes them even more vulnerable to high temperatures.
For this reason, during days when an orange or red heat wave alert is activated (information provided by the State Meteorological Agency), a special follow-up is carried out on elderly people living alone in regions or municipalities where these high temperatures occur to reduce risks in population groups that are more likely to suffer heat strokes.
24 hours a day, 365 days a year
The Andalusian Teleassistance Service allows its users to maintain verbal contact 24 hours a day, every day of the year, with just a push of a button. It is aimed at elderly people, people in situations of dependence, or with disabilities who require assistance, providing them with companionship, security, and quick response in case of emergency, as well as support to families, promoting the balance between family and work life.
Currently, the Andalusian Teleassistance Service handles an average of about 17,091 daily calls. Of this total, 60% are outgoing calls, in other words, made by service professionals to monitor users or mobilize resources in emergencies, notify family members or contacts, provide relevant information, remind of medical appointments, or update data to ensure quality, effectiveness, and efficiency.
On the other hand, 40% are made by beneficiaries pressing the button on their device for teleassistance. A significant portion of these calls are initiated out of a desire for contact or conversation, highlighting the crucial role this service plays in alleviating feelings of loneliness and social isolation. Users also reach out to the Teleassistance service in emergencies or for other health service requests, as well as to inquire about social benefits.